Our Mission
Our mission is to provide our clients with professional, personal, efficient, and accurate collection services and get them back to what's important — their business.
Our Promise
We promise that someone will always be available to assist our clients in a personal and professional manner — no automated systems, no voicemail directory, and no waiting to get the answers you need.
Our Goal
It is our goal to handle your collection accounts with minimal interruption to your business. A qualified Account Manager will handle your account personally to give your accounts the attention they require, and provide you with accurate and timely information that's important to your business.
Our Experience
A/R Credit Collection Bureau opened its doors in Chico, CA, in January of 1998, but our humble beginnings started in Bismarck, North Dakota in 1971. Since establishing our independent Chico office, we have operated under the same management philosophy and personnel, establishing solid leadership and maintaining consistent results. Our experience proves we know exactly what it takes to motivate a debtor to pay a bill.
Our Staff
All Account Managers are well trained and monitored on a regular and frequent basis. Through our advanced technology, Supervisors are allowed to monitor phone calls and view open accounts at any time. This helps us guarantee consistency of work standards on every account, whether big or small. It is this kind of attention to detail that our clients have come to expect from us, and earns us their continued trust.
A/R Credit Collections Bureau enforces a strict code of ethics that each employee is required to abide by. Extreme care is taken in the hiring and training of all personnel to assure that professionalism is always maintained. Full employee background checks and drug tests are performed prior to hiring to ensure the utmost security for our clients' sensitive accounts. While our primary objective is to collect the monies owed, we have the same level of concern for the continued goodwill of our clients.
Quality Assurance
Account Managers are trained on new tools, techniques, and software at least once a month. Each Supervisor is required to monitor a minimum of four phone calls per month to ensure that each Account Manager is asking the right questions, and correctly qualifying and finalizing all assigned accounts.
